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When will my order arrive?

Most orders will arrive within 4 to 7 business days after your order has been processed.

Please allow 1 to 2 business days to process your order. This allows enough time to process your credit card payment through your financial institution.

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Who will deliver my package?

Orders will be delivered via the most efficient shipping method available, which in most cases will be the United States Postal Service (USPS). Unfortunately, at this time, we do not accept requests for a specific shipping method.

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What if my product was damaged?

Please email the Hydroderm Customer Care Center at info@hydroderm.com. We will ship a replacement order out to you as soon as possible.

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What if my order was never received, even if it was reported as delivered?

If for any reason you never received your order even though it showed Delivery Confirmed by the USPS tracking number, please contact your local post office first with this tracking information. The post office will assist you in locating this order. If you have contacted you local post office and still failed to locate your order, please contact the Hydroderm Customer Care Center at info@hydroderm.com.

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How is the shipping cost calculated?

Shipping rates for many items are weight-based. In accordance with the policies of the shipping companies used, all weights are rounded up to the next full pound.

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Do you accept international orders?

At this time, we are unable to ship products outside of the continental United States. We hope to add this capability in the future. Please visit our Web site for updated information. Thank you for your interest in Hydroderm.

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If you have any questions, please contact our Customer Care Center at info@hydroderm.com,
Mon-Fri. Or call us at 818-616-1919.

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