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How do I place an order?

You can place credit card orders conveniently on this website (Hydroderm.com) or email us, info@hydroderm.com if you need assistance. We will respond within 24-48 business hours.

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What forms of payment does Hydroderm accept?

Shop conveniently and confidently with your Visa, Master Card, and American Express credit cards.

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What if I don’t have a credit card?

At this time we cannot accept checks or money orders.

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When will my order arrive?

Orders are delivered by the USPS or United Parcel Service and arrive within 5-9 business days after your initial order. 3-5 day priority delivery is available for an additional fee.

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What is the Hydroderm return policy?

For the Hydroderm return policy Click Here.

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Do I have to sign up for an automatic shipment program when I order?

While automatic delivery of the product will save you time, money and offers more convenience, you are not obligated to participate in any such programs. Options for one-time purchases are given on the shopping cart page. Simply choose the one you prefer and proceed with your order. There are no points to earn or quotas to fill.

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Is this site secure?

Yes, every transaction is guaranteed to be safe and secure. You will not be held responsible for unauthorized charges made to your credit card while shopping on this site.

This site is Comodo secured. This site uses a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form.

The geographic location of your computer is automatically determined and recorded for security purposes. Credit card fraud is a felony punishable by heavy fines and imprisonment. You can read a full description of our Privacy Policy by clicking here.

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Do you accept international orders?

At this time, we are unable to ship products outside of the United States. We hope to add this capability in the future. Please visit our Web site for updated information. Thank you for your interest in Hydroderm.

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Can I add to my order once it is submitted?

Unfortunately, once an order is submitted, it cannot be edited. However, if you wish to order more product, it is easy to place another order.

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Can I combine two orders?

Unfortunately, orders cannot be combined at this time. Each order is shipped individually, even if both were submitted on the same day.

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If you have any questions, please contact our Customer Care Center at info@hydroderm.com,
Mon-Fri. Or call us at 818-616-1919.

You may also view our Privacy Policy and Return Policy.

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